Shipping, Returns & Cancellation
ORDER PROCESSING TIME IN STOCK ITEMS: 1-5 DAYS.
In stock items on regular ground shipping is estimated at a 1-2 week delivery.
Expedite Transit times.
Next day air : 1-2 days
2 day air : 2-3 days
3 day air : 3-4 days
All orders over $450 ship to the Billing address on file. Please also take note we require signature on most packages.
An order can't be cancelled or modified once the status changes to "awaiting shipment".
7 DAY Return Policy on regular priced items:
If for any reason you are not completely satisfied with your purchase you may return within 7 days for a FULL STORE CREDIT or A REFUND minus a 15% restocking fee and less a $25 handling fee. Shipping is not refundable.
The item/s must be shipped back to us within 7 days of receipt. From the time of receipt you have 7 days to return the item. If an item is shipped back to us after 7 days, it’s refused and shipped back at the buyers expense. If you decide to exchange your item we allow one free exchange and thereafter we charge a 50% restocking fee. If you chose a store credit there is no expiration but we do not allow any returns or exchanges if the store credit is used.
If you notice your item is defective upon receipt we will send you a replacement free of charge. We don't issue full refunds on any items.
The item has to be in the same condition it was received in, unworn with tags.
If we notice the item has been worn/altered we will contact you right away to inform you with pictures. A refund will not be issued since our policy was violated. A store credit minus a 35% restocking fee plus shipping and handling will be added to the account. Any questions please email [email protected]
Refusing an item or not picking it up from a UPS or Postal Service and then is returned back to us is subject to a 50% restocking fee.
The buyer pays shipping fees to our store. Label requests are $25. If you live outside the USA the buyer pays shipping.
Upon receipt of your return meeting with the above terms, we will issue the appropriate credit for the item less Shipping & Handling ($70 for international orders) fees and a 15% restocking fee.
All items need to be shipped back within 7 days of receipt.
Please note, if an item is shipped back after 7 days. The process for requesting a refund is very simple so there should be no reason why the item can't be returned immediately.
We know how important this refund is to you and we will work hard to issue these quickly.
Delivery and Refund processing time:
5 -10 business days.
Customs/duties/taxes are the buyers responsibility and is not included in the shipping price. If you have further questions about taxes please contact [email protected] Shipping is free except sale items.
Return Policy on discounted/custom styles or sale items:
No returns accepted.
In store sales through the Belmont location:
Return Order to:
B CHIC FASHIONS
CARLMONT SHOPPING CENTRE
1077 ALAMEDA DE LAS PULGAS
BELMONT, CA 94002